InvoCare Group Privacy Policy

Brand sector and operations  

Brand names  / Names

Funeral Homes and Crematoria

National brands:

-  White Lady Funerals;

-  Simplicity Funerals; and

-  Value Cremations.

New South Wales and Australian Capital Territory brands:

-  Allan Drew Funerals;

-  Ann Wilson Funerals;

-  Batemans Bay & Moruya District Funerals;

-  Boland Funerals a Guardian Funeral Provider;

-  Clarence Valley Funerals;

-  David Lloyd a Guardian Funeral Provider;

-  Galaxy Funerals;

-  Grafton & District Funerals;

-  Guardian Funerals;

-   Hansen & Cole a Guardian Funeral Provider;

-  Hastings District Funeral & Cremation Service;

-  Lester & Son Funeral Directors;

-  Liberty Funerals;

-  Narooma District Funerals;

-  Southern Highlands Funerals;

-  Tobin Brothers a Guardian Funeral Provider;

-  Universal Chung Wah Funeral Directors; and

-  WN Bull Funerals.

Queensland brands:

-  Australian heritage Funerals;

-  City Funerals;

-  Drysdale Funerals;

-  Gatton Laidley Lowood Funeral Services;

-  George Hartnett Metropolitan Funerals;

-  Hiram Philip Funerals;

-  Mackay Funerals; and

-  Somerville Funerals.

South Australian brand:

-  Blackwell Funerals.

Victorian brands:

-  Le Pine Funerals and Le Pine Asian;

-  Lester & Son Funeral Directors;

-  Tuckers Funeral & Bereavement Service;

-  W.D. Rose Funerals; and

-  William Matthews Funerals.

Tasmanian brand:

-  Turnbull Funerals; and

-  Vincent Funerals.

Western Australian brand:

-  Archer & Sons Funeral Homes;

-  Christian Funerals;

-  Mareena Purslowe Funerals;

-  Oakwood Funerals; and

-  Purslowe & Chipper Funerals.

Memorial Parks and Gardens

New South Wales Memorial Gardens:

-  Broulee Memorial Gardens;

-  Castlebrook Memorial Park;

-  Forest Lawn Memorial Park;

-  Lake Macquarie Memorial Park;

-  Lakeside Memorial Park;

- Northern Suburbs Memorial Gardens and Crematorium;

-  Pinegrove Memorial Park (featuring Lung Po Shan);

-  Newcastle Memorial Park; and

-  Tweed Heads Memorial Gardens. 

Queensland Memorial Gardens:

-  Albany Creek Memorial Park;

-  Allambe Memorial Park;

-  Great Southern Memorial Park;

-  Mt. Thompson Memorial Gardens; and

-  Toowoomba Garden of Remembrance.

Pet Cremations

New South Wales brands:

-  Patch & Purr; and

-  Pets at Peace Central West.

Queensland brands:

-  Pets in Peace.

Victorian, Western Australian and South Australian brands:

-  Lawnswood; and

-  Edenhills.

Related Service Offerings

-  MyGriefAssist – InvoCare is proud to provide high-quality information on the subject of grief through its online grief resource website, MyGriefAssist. Convened by noted Australian author and speaker on grief, Doris Zagdanski, the website draws together a wealth of information that is vital for anyone coping with, or helping someone to cope with, grief.

-  My Memorial – The MyMemorial website brings together, in one place, information on the range of cremation and burial memorial options available at InvoCare's New South Wales and Queensland memorial parks and gardens.

-  Funeral Planner – InvoCare has created a simple, step-by-step digital service called Funeral Planner, to help you plan a fitting funeral to remember a cherished life. Funeral Planner combines InvoCare’s long tradition of leadership in the Australian funeral industry with digital innovation, to make the process of planning a funeral as easy, transparent and personal as possible.

-  Guardian Plan – Over 50s Friendly Society is a prepaid funeral plan and is APRA registered. For more than 20 years, Guardian Plan has been working with some of Australia's best-known funeral brands owned by InvoCare. Guardian Plan enables you to prepay selected funeral services for tomorrow’s funeral at today’s prices. By planning ahead for your funeral you can ensure peace of mind for yourself and those you care for.

-  LifeArt – InvoCare is proud to extend its care and service choices to families through LifeArt, an innovative company that offers beautiful, personal, emotional and environmentally-friendly coffins.

Type of personal information

What this includes

How / when we collect this information

Personal and contact details 

This may include your:

 - full name;

 - address;

 - telephone number;

 - email address;

 - date of birth;

 - details of your familial / next of kin relationships;

 - occupation;

 - martial status (at the time of death);

 - marriage details (the city, state, country, full name of spouse and age at the time of marriage, for all marriages);

 - parents’ names and occupations; and/or

 - children’s names, dates of birth and ages.

We may collect this information (as relevant) directly from you in person, over the phone or via our Websites:

 - during our interactions with you, for example, if you speak to us at a pop-up stall we operate at local shopping centres and other venues;

 - when you submit a “Contact Us” form or otherwise make an enquiry (including by calling one of our Brands via the general enquiry phone number);

 - when you enter into a contract with us, for example, our Funeral Services Agreement;

 - when you visit a property or premises owned or occupied by us, such as our corporate offices, one of our Brands’ funeral homes, our cemeteries and crematoria, or a memorial park/garden we operate;

 - if you sign the guestbook or attendance register at a funeral service provided by us (including if you attend via an online livestream);

 - if you apply for a job position at an InvoCare Group entity; or

 - when you otherwise interact with us on a commercial basis, including as a supplier to us.

We may also collect this information about you indirectly from third parties, for example:

 - from your next of kin or your loved one whom has contacted us;

 - from third parties where the deceased person received care or resided in at the time of their passing including aged care facilities or hospitals;

 - coroners, if appliable;

 - if you have been appointed by another person as their next of kin, the executor or beneficiary of their will or otherwise;

 - from veterinary clinics we partner with; or

 - from other third parties who are involved in the marketing, promotion and sale of our products and services (including our sales agents).

 Details of your burial preferences

This may include:

 - details for your religious beliefs this is sensitive information;

 - details of how you want your body to be handled after you pass away (e.g. whether you want to be buried or cremated, and the relevant location);

 - mortuary requirements (including your height, weight, coffin details, body preparation required and/or make-up/clothing preferences);

 - a photograph or video of you to be used for your memorial; and/or

 - if you plan to be cremated, the identity of the person appointed to pick up your ashes.

We may collect this information directly from you:

 - when you enter into a contract with us as a Pre-Need funerals customer ,  or purchase an Internment Right or Inurnment Right on either a Pre-Need or At-Need basis;

 - during our interactions with you, if you are interested in purchasing our products or services, for example, a funeral package (including by phone, email or in person); and/or

 - for deceased persons, from your will.

We may also collect this information about you indirectly from third parties, for example:

 - your family members and/or next of kin;

 - from third parties where the deceased person received care or resided in at the time of their passing including aged care facilities or hospitals;

 - your authorised representatives, including the executor of your will; or

 - other third parties who are involved in the marketing, promotion and sale of our products and services (for example, where we are engaged by a third-party to provide mortuary services)

Information about the circumstances of your death

This may include sensitive information, such as health information.

 In particular, this may include:

 - your medical cause of death;

 - details of any health conditions you had (for example, genetic illnesses, which may also be personal information about your family members / next of kin);

 - information about any infectious diseases you had;

 - medical certificates and discharge documentation;

 - information about any hazardous material or battery operated devices in or attached to your body at the time of your death (for example, cardiac pacemakers or drug infusion devices); and/or

 - your location of death.

This is information about someone who is deceased, and therefore, we may collect this information indirectly from third-parties, including:

 - your family members and/or next of kin;

 -  doctors and other medical practitioners;

 - from third parties where the deceased person received care or resided in at the time of their passing including aged care facilities or hospitals;

 - coroners, if applicable; and/or

 - other third parties who are involved in the sale of our products and service (for example, where we are engaged as a third-party to provide mortuary services).

Details of your estate

 This may include:

 - copies of your will;

 - details of the executor appointed for your estate;

 - information about your assets;

 - the identity of your beneficiaries; and/or

 -  details of who you have appointed to be the guardian of your children (if relevant).

We may collect this information directly from you:

 - when you enter into a contract with us as a Pre-Need customer;

 - during our interactions with you, if you are interested in purchasing our products or services, for example, a funeral package (including by phone, email or in person); and/or

 - for deceased persons, from your will.

 We may also collect this information about you indirectly from third parties, for example:

 - your next of kin; or

 - your authorised representatives, including the executor of your will.

Photos and Videos

We may collect photographs and videos you feature in.

We may collect this information directly from you via physical or electronic means, including USB and third party photo/video sharing platforms, when:

 - you provide it to us for use and display at a funeral service, in a memorialisation video, memory book or Memories Timeline page, or other agreed funeral service; and/or

 - you attend a memorial service that is livestreamed online – if you do not wish for this information to be collected, do not attend the location where the funeral service is being held.

We may also collect this information about you indirectly from third parties, for example, where you feature in photographs/videos provided to use by the purchaser of a funeral package because you were friends with or family of the deceased person.

Employee and workplace information

 This may include:

 - details of your employment history;

 - information about your education, qualifications and certifications;

 - your tax file number (TFN);

 - your working eligibility rights;

 - your suitability for the role you are applying for;

 - details about your referees;

 - details of any workers compensation claims you have made;

 - health information and medical test results – this is sensitive information;

 - records of disciplinary investigations and incident reports – this may include sensitive information;

 - details of leave you have applied for or been approved to take – this may include sensitive information, for example domestic violence leave; and/or

 - other information provided as part of our recruitment process.

We may collect this information directly from you through our recruitment process when you apply for a position with us, or otherwise during your employment (including when you use Pet Tracker as a staff member).

We may also collect this information about you indirectly from third parties, for example:

 - third-party recruitment service providers we use;

 - your referees and/or previous employers’

 -  educational institutions and/or professional registration authorities;

 - medical practitioners;

 - Centrelink; and/or

 - third party service providers we use as part of the recruitment process.

Location information

This may include:

 - your geolocation information;

 - the name and location of the InvoCare premises you are at; and

 - the exact date and time you are at the given InvoCare premises.

Only staff members will be able to log in and use Pet Tracker.

 If you are a staff member engaged in the provision of pet cremation services and using InvoCare’s Pet Tracker mobile application, we will collect this information directly from you when you use Pet Tracker:

 - on your Zebra device to scan a designated QR code; and/or

 - as a driver delivering pet remains; and/or

 - otherwise, when you use Pet Tracker.

Background check information

Including national police check information (if applicable) – this may include sensitive information, such as if you have a criminal record.

We may collect this information directly from you through our recruitment process, when you apply for a position with us, or otherwise during your employment.

We may also collect this information:

 - from third parties (for example, verification providers, referees, previous employers, professional registration authorities, or our contractors that employ you); and/or

 - publicly available information (for example, court decisions).

Proof of identity information

This may include:

 - your drivers’ licence;

 - your passport;

 - your visa (if applicable);

 - and/or

 - other similar identity information.

We may collect this information directly from you when you enter into a contract with us as a Pre-Need customer, or if you are a job applicant or employee.

We may also collect this information about you indirectly from third parties, for example, your next of kin.

We may visually sight your ID documents, for example, to verify your identity when you collect someone’s ashes – please note that this is not a collection of personal information and we do not retain copies of such ID documents.

Government-related identifiers

 This may include:

 - your Medicare card number;

 - Centrelink information;

 - Child Support Reference Number; and/or

 - Pensioner/Senior number.

We may collect this information directly from you when you enter into a contract with us as a Pre-Need or At-Need customer, or if you are a job applicant or employee.

Transactional and payment information

This may include:

 - information about transactions that you undertake in respect of any InvoCare Group products and services (for example, details of your purchase of a coffin from LifeArt); and/or

 - your bank account or credit card details.

We may collect this information:

 - if you enter into, or propose to enter into, a transaction with us, including to purchase a funeral package; or

 - during your employment with us.

Please note that we do not collect your payment information if you purchase products, for examples, flowers or urns, from third-party vendors you have been re-directed to through a link on our Websites.

Call recording / CCTV information

InvoCare Group may collect call recordings and CCTV footage.

We may collect call recording information (including recordings and transcripts) generated  from calls that you make to the InvoCare Group, noting that you will always be advised of the call recording in advance, if applicable.

We may collect CCTV footage of you from CCTV surveillance systems that monitor our properties and premises, including our corporate offices, our Brands’ funeral homes, our cemeteries and crematoria, and memorial parks we operate.

Information required to be collected by law

This may include:

 - details required to complete your Death Certificate;

 - a copy of your Medical Certificate of Cause of Death;

 - if relevant, a cremation permit; and/or

 - other kinds of personal information as permitted or required by law.

We may collect this information as required, and most likely from the next of kin or a loved one of a deceased person.

Other types of information collected during our interactions

This may include information  that you provide us so that we can provide you with information regarding our products and services, or so that we can undertake dealings with you generally. 

We may collect this information:

 - when you request information about a product or service we offer from us;

 - when you attend a funeral service conducted or provided by us;

 - when you submit a form via the Websites;

 - if you post information to any of our social media sites (e.g. Facebook, YouTube, or LinkedIn), or interact with us on social media;

 - when you make an enquiry, provide feedback,  make a complaint or otherwise speak to one of our funeral specialists (via phone, email or in person); and/or

 - from your responses to customer satisfaction (including our WeCare survey), service development, quality control, research surveys or similar activities.

Company information

This may include:

 - company information such as you company’s ABN or ACN and director details;

 - ASIC search results; and/or

 - information about your company’s employees, contractors or suppliers.

We may collect this information from you as part of our supplier onboarding process if you are a current or prospective supplier, or from publicly available sources such as ASIC.

Online and digital services information

 This may include information (that is not always identifiable on its own) including:

 - network and device information (such as your device ID, type and IP address);

 - geo-location information;

 - browsing information, including information about how you interact with our Websites, pages your visit, what content you view and your session duration;

 - web form inputs such as your name, postcode, email address and phone number;

 - transaction data and/or

 - information collected from cookies and/or online tracking technologies (such as tracking pixels).

 Please see 12 below for further information on the digital information we collect and when it may become personal information.

We may collect this information when you use our Websites, and/or via use of online behavioural tracking technologies such as cookies and tracking pixels (including from third-party providers we use, such as Hotjar Ltd)  . For further information, see section 12.

Unsolicited information

Unsolicited personal information is personal information we receive that we have taken no active steps to collect.

We may collect this information directly from you. Please note that we may keep records of unsolicited personal information to the extent we are permitted to do so under the Privacy Act.

If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable for us to do so.

Purpose

Explanation

To sell and provide the  services contained in our funeral policies, or provide you with other funeral-related services (including cremation) 

We may handle your personal information to:

 - sell you an Pre-Need funeral policy;

 - facilitate your redemption of a funeral policy purchased from us;

 - sell and provide you with the funeral services on an At-Need basis;

 - complete the required documentation surrounding your death;

 - collect, transport and provide mortuary services on your body or the body of your loved one;

 - verify your identity, including if you are the next of kin for someone who as purchased a Pre-Need funeral policy from us and now passed away;

 - facilitate your purchase of a Internment Right or Inurnment Right whether purchased on an At-Need or Pre-Need basis;

 - identify and fulfil your burial / funeral preferences from your will;

 - administer, manage and process any transactions you enter into, or propose to enter into, with us, including the purchase of a funeral packages from us and any applicable payments;

 - refund funds in relation to Pre-Need funeral policies purchased but not redeemed;

 - arrange for ongoing memorialisation of you or your loved one, including via a memory book, memorialisation video or Memories Timeline;

 - communicate with you, including by phone, email, or mail, to respond to your queries and provide you with services and information you request from us;

 - keep our records accurate, complete and up-to-date;

 - manage our relationship with you, including by resolving complaints or improving our customer service;

 - test, train improve and develop our technology systems, products and services, including through the use of artificial intelligence tools; and/or

 - develop and improve any part of the end-to-end funeral and related services we provide, including by obtaining your feedback or by conducting market research.

To operate and maintain our cemeteries, crematoria, and memorial parks and gardens

We may handle your personal information to:

 - verify your identity if you have been authorised to collect someone’s ashes;

 - keep a record (including an online registry) of burial plots;

 - investigate incidents (including potential incidents) which occur on or at our properties or premises; or

 - otherwise operate our cemeteries, crematoria and memorial parks.

To provide you with pet cremation services

We may handle your personal information to:

 - promote our pet cremation services;

 - verify your identify, if you are the primary or secondary pet owner or otherwise authorised to collect a pet’s ashes; or

 - otherwise to provide you with pet cremation services.

To manage your working relationship with us (including if you are an employee or contractor)

We may handle your personal information to:

 - verify your identity;

 - recruit employees and contractors;

 - consider your suitability as a prospective employee or contractor;

 - manage our working relationship with you;

 - investigate incidents (including potential incidents) which occur on or at our properties or premises; and

 - collect, store and use your personal information for administration and management purposes.

To do business with you

We may collect, store and use your personal information if you interact with us on a commercial basis (such as if you are a service provider, third-party funeral provider who engage us to provide services in relation to specific part of the funeral process (e.g. only mortuary services), or supplier to us), or if you otherwise interact with us on a commercial basis.

To manage our relationship with you if you are an attendee or guest

We may collect, store and use your personal information, including photos/ videos you feature in or personal information you enter into a guestbook at a funeral service you attend, to:

 - provide a livestream and/or video recording of the funeral service, at the request of the person who entered into a Funeral Services Agreement with us;

 - keep an attendance record of the funeral service; and/or

 - otherwise manage our relationship with you as an attendee or guest at an funeral service arranged by InvoCare or which takes place on InvoCare’s premises.

 If you attend a funeral service that is being recorded or livestreams, we will notify you at the entrance, for example, via signage.

To manage and improve our operations and business

We may collect, store and use your personal information to:

 - conduct the general operation and management of InvoCare Group, and to supply our services to you;

 - use the location of staff involved in providing the pet cremation services and provide real-time updates to our Client Care about where in our 7 point cremation journey a customer’s pet is;

 - train staff (including IT, development, legal and finance teams);

 - maintain appropriate work, health and safety standards at our properties and premises;

 - test, train and maintain information technology systems (including artificial intelligence tools);

 - protect the security of our offices, employees, customers and the property held on our premises;

 - administer our Websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and

 - manage payments and debt recover.

To create de-identified or aggregate data for data analytics

We may collect, store and use your personal information to create deidentified or aggregate data sets (which is no longer personal information). We do this by de-identifying or aggregating your information such as combining your information with information we have about our other customers, for example purchasing information, and with data we obtain from other sources. We use this deidentified or aggregate data to assist with our business decisions, such as to:

 - help us in understanding trends in customer behaviour (such as the success of our funeral services, and our different marketing campaigns);

 - create look-a-like audiences for the purposes of providing targeted advertising to other customers;

 - perform research and statistical analysis, including for customer satisfaction and service improvement purposes;

 - improve the products and services we offer; and

 - improve our services to better meet our customers’ preferences and behaviours.

To assist with any business, share sale or corporate restructure

We may collect, store and use your personal information for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale.

To comply with legal and regulatory obligations

We may collect, store and use your personal information for the purpose of complying with our obligations under any applicable laws and regulations, including privacy laws and laws specific to our industry (such as state-based laws for the registration of births, deaths and marriages, and laws governing licensed cemetery and crematorium operators).

Recipient

Explanation

Other members of the broader InvoCare group of companies, our subsidiaries and associated entities

We may share your personal information across the InvoCare group of companies based in Australia.

The executor of your will, your next of kin or appointed family members

We may share your personal information with the executor of your will, your next of kin, family members or anyone else you have appointed to redeem your Pre-Need funeral plan with us, in order to arrange for redemption of your funeral plan and provide the relevant services.

External funeral director

If you have engaged a funeral director outside of the InvoCare Group, but we have been engaged to provide services as part of the funeral and burial process (for example, collection and transport of the body or mortuary services), we may share your personal information with the third party funeral director as required to fulfil the services we have been engaged to provide.

Government agencies

We may share your personal information with relevant Government agencies following your death or the death of your loved one, for example to apply for a death certificate or have the death registered on the relevant state-based Births, Deaths & Marriage registry. In some cases, we may be required by law to share such information with Government agencies.

Conexum Data Management Services Pty Ltd

We may share your information with Conexum Data Management Services Pty Ltd, the company that manage the Australian Bereavement Register. The Australian Bereavement Register is a register of Australians who have passed away, created so that deceased people are removed from direct mailing lists and no longer receive mail addressed to them. We encourage you to read their privacy policy on the Australian Bereavement Register’s website for further information, including information on how they handle such information.

Members of the public wishing to pay respects at your place of burial or attending a livestreamed funeral service online

If you are buried at one of our cemeteries, memorial parks or gardens, we may share the location of your burial (for example, the park name and plot number where you are buried) with your loved ones who make an enquiry or via a publicly accessible online registry on our Websites.

 If you attend a funeral service arranged by InvoCare or on InvoCare premises that is livestreamed at the request of the loved ones of the deceased person, video footage featuring you may be shared by us with attendees of the livestream.

Our service providers, advisors and other entities we do business with

We may share your personal information with our:

 - service providers, contractors, and other third parties that provide services to us, including data analytics services; and

 - professional advisors, including legal and accounting firms, auditors, consultants, insurers and other professional advisers.

 Please note that we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant services.

Corporate restructure

We may share your personal information with people or entities considering acquiring an interest in the InvoCare Group or any business or assets of the InvoCare Group, for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business, or if we undergo any kind of corporate restructure.  In this context, your personal information may be transferred to another entity.

Referees

We may share your personal information with your nominated referees to validate details you have provided us with, including your resume, qualifications, experience, training or abilities.

Marketing organisations

We may share your information with marketing organisations that assist us with our marketing communications or who send you marketing communications on our behalf. Please see the “Do we use your information for direct marketing” section below for further information on how we engage in direct marketing.

Provider

Description

http://www.adobe.com/au/privacy/opt-out.html - follow the prompts ‘for End-users of business using Adobe Experience Cloud’ to opt out. 

Hotjar

https://www.hotjar.com/policies/do-not-track/ - follow the relevant ‘Do Not Track’ instructions for your browser type.

Alphabet Inc

If you use YouTube, Google or any other platforms owned by Alphabet, you can manage how tracking technologies are used by checking your browser or account settings and adjusting your ‘privacy & safety’ and ‘search personalisation’ settings.  

Meta Platforms Inc

If you use Facebook, Instagram, Threads or any other platforms or networks owned or used by Meta, you can generally adjust your ‘ad preferences’ in the account settings of the respective platform that you access and see ads in.

Form

Explanation

Paper-based files

We store personal information in paper-based files in secure storage, and maintain physical security measures to ensure that such personal information is protected, such as physical locks on drawers and cabinets, and security systems at our premises. Paper files may also be archived in boxes and stored offsite in secure facilities.

Electronic records

Your personal information will be stored on databases held on servers located in a technologically secured environment, accessed only by authorised personnel or contractors (with login and password protection). We also maintain physical security measures in relation to storage of our electronic records (such as locks and security systems), and maintain computer and network security, by using firewalls, anti-virus software and conducting routine penetration testing of said systems. InvoCare Group also has polices and procedures in place in relation to document storage and security.

Our Websites (including for making online payments)

Our Websites use encryption and other technologies to ensure that your personal information is securely transmitted via the internet.

We process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.

Contact InvoCare Group

Email

Privacyofficer@invocare.com.au

Phone

1300 363 992

Postal address

InvoCare Australia Pty Ltd

Attention: Privacy Officer

Level 6, Building A, Rhodes Quarter

1 Homebush Bay Drive

Rhodes NSW 2138

No.

Step

1.    

We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally acknowledge your complaint within a week.

2.    

If your complaint requires more detailed consideration or investigation:

 - we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly.; and

 - we may ask you to provide further information about your complaint and the outcome you are seeking. If your initial complaint was not written, we may ask you to submit your complaint in writing.

3.    

We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved.

4.    

In most cases, we will respond to your complaint within 30 days from when we receive your complaint. If the matter is more complex or our investigation may take longer, we will let you know, and tell you when we expect to provide our response.